Delivery
Once the order is dispatched, we will send the tracking information to the registered email ID provided at the checkout page. If you haven’t received an email, please email us at support@healthnag.com and mention your order number, contact number and full name.
We Ship To:
United Arab Emirates
Next Day Orders 350 AED and above: FREE Delivery.
Next Day Orders below 350 AED - Delivery FEE 15 AED.
Express 2-hour Delivery - 50 AED (available within Dubai only and doesn’t accept COD).
Cash on Delivery extra fee - 15 AED.
KSA, Kuwait, Bahrain, Oman
Delivery fee - 140 AED fixed rate. Cash on Delivery - not available.
Orders to these regions are temporarily paused.
Canada & USA
Delivery fee - 150 AED fixed rate. Cash on Delivery - not available.
We currently do not ship Bioactive Collagen Jelly to these locations.
Jordan & Egypt
Delivery fee - 130 AED fixed rate. Cash on Delivery - not available.
We currently do not ship Bioactive Collagen Jelly to these locations.
Singapore, Thailand, Vietnam, Cambodia, Malaysia, Indonesia, India, Sri Lanka, Hong Kong, Taiwan, Japan
Delivery fee - 140 AED fixed rate. Cash on Delivery - not available.
We currently do not ship Bioactive Collagen Jelly to these locations.
Australia
Delivery fee - 150 AED fixed rate. Cash on Delivery - not available.
We currently do not ship Bioactive Collagen Jelly to these locations.
Kenya, Ghana, South Africa, Tanzania, Morocco, Tunisia, Rwanda
Delivery fee - 200 AED fixed rate. Cash on Delivery - not available.
We currently do not ship Bioactive Collagen Jelly to these locations.
Delivery Time:
Dubai Express
Order before 4PM to receive your delivery within 2 hours.
Please note: express delivery is available Monday to Friday between 9AM and 4PM only. We do not offer express delivery on the weekends or holidays.
Dubai Next Day Delivery
Order before 5PM to receive your delivery the next day. Please note: this applies only 6 days a week Monday to Saturday. We do not deliver on Sundays. Please note: due to temporary operational delays, some orders may take slightly longer than usual to dispatch.
Other Emirates
Order before 12PM (noon) to receive your order the next day. Order any time after 12PM (noon) to receive your order the day after. Please note: this applies only 6 days a week Monday to Saturday. We do not deliver on Sundays.
KSA, Kuwait, Bahrain, Oman
Orders to these regions are temporarily paused.
Jordan, Egypt, Singapore, Thailand, Vietnam, Cambodia, Malaysia, Indonesia, India, Sri Lanka, Hong Kong, Taiwan, Japan, Australia, Kenya, Ghana, South Africa, Tanzania, Morocco, Tunisia, Rwanda
4-6 working days (dispatched from Dubai warehouse).
Delivery times may be slightly extended due to current operational conditions.
USA & Canada
4-6 working days (dispatched from Dubai warehouse).
Delivery times may be slightly extended due to current operational conditions.
YOU ARE PURCHASING FROM THE UAE WEBSITE. PLEASE NOTE: Transactions involving the export of goods from the UAE to other countries will be treated as export/import supplies. This means your country of residence may require you to pay Customs Duties, VAT, or other import taxes as set by your local government. If you are ordering from outside the UAE, you WILL be expected to pay any applicable customs charges. Refusal to pay will result in a non-refundable charge.
GCC ORDERS: Orders with a total value exceeding AED 999 cannot be shipped to KSA, Kuwait, Bahrain, or Oman due to courier and customs restrictions that are beyond our control. If you wish to place an order exceeding this amount, kindly split your purchase into multiple orders, ensuring that each order’s product value does not exceed AED 999.
We appreciate your understanding and cooperation.
Contacting Us
If you have any questions, please get in touch with us.
This document was last updated on April 16, 2026.